Customer Care Quality Asssurance Team Leader
PT Global Tiket Network (Tiket.com)


Diterbitkan pada 08, Juli 2019

Deskripsi Pekerjaan

Quality Assurance team leader is responsible for assessing and monitoring quality performance of contact center agent, grabbing issues and findings in contact center operations and taking coordination with contact center leader for corrective action needed.

  • Lead Quality assurance member to observe and assess performance of contact center agent
  • Lead Quality assurance member to conduct live monitoring and assess performance of contact center agent
  • Lead Quality assurance member to analyse and grabbing issues and findings in operations based on observation and live monitoring report
  • Coaching scheduling & lead Quality assurance member to conduct coaching based on agreed schedule and reporting
  • Validation QA observation & live monitoring report

Persyaratan Pekerjaan

  • Experience at least 1 years in Contact Center
  • Capable knowledge in GDS
  • Knowledge of tools, concepts and methodologies of QA
  • Strong computer skills including Microsoft Office, QA tools, GDS (Sabre, Galileo, Amadeus), QA concept and methodologies

Tipe Pekerjaan

Penuh Waktu


Lokasi Pekerjaan

TANAH ABANG, KOTA JAKARTA PUSAT, DKI JAKARTA - INDONESIA, INDONESIA

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